Delivery & Returns

How does delivery work?

✔︎  You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Serra Morphe is on its way - now what?

Once an order is placed, our team will carefully collect your item(s) from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order.

Your item(s) will then gently be sent via Australia Post, and then it should be safely in your patiently waiting hands within 1-3 business days (Express Shipping) / 2-8 business days (Standard Shipping)**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

Although we require a signature on delivery, Australia Post may sometimes leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

Do you have a returns policy?

✔︎ We offer 14 days return policy from date of delivery/receiving of order. However, not all items are eligible, we are unfortunately don't accept change of mind returns, unless its faulty or damaged at the time of delivery. If you ordered the wrong size, please contact us, and we will guide you through the exchange process.

Please note: Earrings are strictly nonrefundable for hygiene reasons

To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 14 days of the delivery/receiving of order.
2. Item(s) were not marked “Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.

*Please note: Serra Morphe does not guarantee our demi-fine product (fine gold plated jewellery) or plated products will last forever. Plated pieces are, by default, more fragile and liable to lose their colour over time. The speed at which the plating fades will depend on multiple variables including chemical products used for skincare, perfumes, levels of perspiration or even your natural skin PH. For this reason, it is particularly important to take special care of your plated jewellery.

**Please note: Return postage is NOT covered by Serra Morphe.