Delivery & Returns

From our studio to your collection. We take absolute pride in ensuring your piece arrives safely, beautifully, and promptly. Below, you will find details regarding our dispatch timelines, trusted delivery partners, and our return philosophy.

Dispatch & Delivery

Once your order is placed, our team begins preparing your piece for transit. Please allow up to 72 hours for us to meticulously inspect and securely package your selection.

Domestic Delivery (Within Australia)

To protect your investment, all domestic parcels are dispatched via Australia Post with a strict signature requirement upon delivery. Estimated transit times are as follows:

  • Express Shipping: 1–3 business days
  • Standard Shipping: 2–8 business days

International Delivery

For our international clients, pieces are dispatched directly from our Australian studio via DHL Standard delivery. International shipping fees are calculated and displayed for your review at checkout. Estimated transit times are as follows:

  • New Zealand: 3–8 business days
  • United Kingdom: 5–8 business days
  • United States: 5–9 business days
  • Canada: 6–10 business days

Tracking Your Piece

As soon as your piece is entrusted to our delivery partners, you will receive a dispatch confirmation email containing a direct tracking link to monitor its journey.

Returns & Exchanges

Our Return Philosophy

We craft each piece with the intention that it becomes a cherished part of your collection. However, should your selection not be the perfect fit, we are pleased to offer returns within 30 days of delivery.

To be eligible for a return, your piece must be unworn, entirely free of scratches, and securely housed in its original Serra Morphe packaging. Please note: For hygiene and safety reasons, earrings are strictly final sale and cannot be returned unless there is a craftsmanship defect.

Refunds, Exchanges & Store Credit

  • Full-Priced Pieces: May be returned for a full refund to your original payment method, or exchanged via a digital store credit.
  • Promotional or Sale Pieces: May be returned for store credit only.
  • Sizing Exchanges: Should you wish to exchange your piece for a different size or style, please contact our Client Care team at your earliest convenience. We will personally verify the availability of your desired piece and seamlessly guide you through the exchange process.

Please note that original shipping fees are non-refundable, and clients are responsible for arranging and covering the cost of return shipping.

The Serra Morphe Warranty

Exceptional craftsmanship is the cornerstone of our brand. We are committed to providing high-quality jewellery made to last, which is why we offer a 6-month warranty from the date of delivery covering structural defects or issues resulting from workmanship.

If your piece arrives with a fault, please contact our concierge within 48 hours of delivery with a clear photograph so we can resolve the issue immediately.

What is covered by the warranty?

Our 6-month warranty strictly covers manufacturing faults, which includes:

  • Faulty clasps, mechanisms, or hinges.
  • Defective soldering or broken welds on chains (not caused by snapping or pulling).
  • Stones falling out due to a manufacturing flaw in the setting (rather than from dropping or impact).


What is NOT covered by the warranty?

The warranty does not cover accidental damage or the natural ageing of the jewellery. This includes:

  • Lost items or stolen pieces.
  • Normal wear and tear, including surface scratches, tarnishing, or the natural fading of gold vermeil over time.
  • Damage caused by improper care, such as exposure to chemicals, soaps, perfumes, water, or excessive force.
  • Any modification, resizing, or repair work done to your product by a third party outside of Serra Morphe.

Arranging Your Return

To initiate a return or exchange, simply email our Client Care team at hello@serramorphe.com with your order number. We will personally guide you through the process and provide our studio's return address.